Why Interpersonal Skills?

We Make the Intangible Tangible

Learn the “soft skills” that Zarango experts can accurately identify, assess, and train with the principles of deliberate practice.

Why interpersonal skills matter

High Performance Teams are Made Up of Strong Personalities

And they don’t always agree or get along.

Scott: +optimisic, -impatient

Ben: +caring -disorganized

Aggie: +creative -avoidant

Sue: +careful -risk averse

When the Stakes are High

The Best Teams Find the Middle Ground Between Politeness & Aggression

Politeness: sweeping issues under the rug and pretending they didn’t happen

Aggression: attempting to control and/or attack others during disagreement

The in-between: approaching conflict in a skillful manner that increases mutual understanding (not to be confused with agreement) and moves the team closer to its goals.

Moving Skillfully Toward Conflict

What Teams Need: Management Facilitative Interpersonal Skills (MFIS)

Zarango’s highly trained interpersonal skills experts can accurately assess these skills by watching how individuals respond to challenging moments in team simulations

“Interpersonal skills are the learned emotional and interpersonal patterns of behavior that allow some people to be more effective at navigating through difficult and complex interpersonal situations.”

Dr. Timothy Anderson
Clinical Psychology, Facilitative Interpersonal Skills


Get answers to frequently asked question regarding Management Facilitative Interpersonal Skills 

MFIS are "Facilitative" because they relate to outcomes for an individual, team, or organization. Individuals possess a wide variety of interpersonal skills. We are especially focused on the specific interpersonal skills that contribute to producing outcomes for organizations.

Dr. Timothy Anderson, Ohio University Clinical Psychology professor and researcher, said it best: "Interpersonal skills are the learned emotional and interpersonal patterns of behavior that allow some people to be more effective at navigating through difficult and complex interpersonal situations."

Leveraging our technology partner and sister company, Skillsetter.com, we expose business leaders to simulations of challenging team dynamics and using their webcam, they record responses. Highly trained experts review their responses and using a precise coding manual, assign a score for each of the MFIS dimensions.

In the world of counseling psychology, researchers asked the question: "Of all the helping professionals, what characterizes those who consistently get better outcomes for their clients?" With a cleverly designed research study, Dr Timothy Anderson concluded that Facilitative Interpersonal Skills are predictive of client outcomes.

Having spent over a decade in the field of executive and leadership coaching, Zarango's founder Stephan Wiedner noted the overlap between FIS and the behavior goals of most business leaders participating in a coaching program.

We hypothesize that if FIS lead to better outcomes in counseling, MFIS lead to better outcomes in a business team. Since every business team measures effectiveness differently, we use psychological safety as a proxy for outcomes because psychological safety is known to correlate with team effectiveness. 

Maybe. It depends on the interpersonal challenges that emerge during the meeting.

Measuring MFIS requires taking a snapshot of performance with the goal of predicting long-term performance in all situations. Therefore, the snapshot needs to be a challenging interpersonal situation that helps discriminate between high and low levels of MFIS.

For example, if you were trying to assess intermediate piano players, asking them to play a simple song such as "Mary Had a Little Lamb" would not likely help you glean much insight.

To Learn and Innovate, Teams Need to Feel Safe to Take Risks and Try New Things

Students can practice anytime, anywhere.

Skillsetter enables therapy students to practice real-world therapy scenarios, unimpeded by typical requirements like real-time instructor oversight or peer-to-peer role playing.

You can't learn the piano by reading a book.

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